SHIPPING POLICY

Thank you for shopping with Rosella. We are committed to delivering your premium products safely and efficiently. Please review our shipping policy below.

1. Order Processing

All orders are processed within 1–2 business days after they are placed.

  • Orders are processed Monday to Saturday, excluding public holidays.
  • Once your order is processed, it will be handed over to our courier partner for dispatch.
  • You will receive a shipping confirmation along with tracking details once your order has been shipped.

2. Shipping Partner

We ship all orders through Delhivery, one of India's leading logistics providers, to ensure reliable and secure delivery.

3. Delivery Timeline

After dispatch, orders are typically delivered within 5–7 business days, depending on the delivery location.

Delivery timelines may vary due to:

  • Remote or inaccessible locations
  • Weather conditions
  • Courier network delays
  • Public holidays or unforeseen circumstances

4. Shipping Charges

Prepaid Orders

  • Free Express Shipping
  • Priority order processing

Cash on Delivery (COD)

  • ₹99 shipping charge
  • Payment is made at the time of delivery

5. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS, allowing you to track your shipment in real time.

6. Delivery Issues

If you experience any issues with your delivery, including delays or incorrect tracking updates, please contact our support team and we will assist you promptly.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing an order. Rosella is not responsible for delays or delivery failures resulting from incorrect or incomplete information provided by the customer.

8. Order Verification

To ensure smooth delivery and reduce fraudulent orders, Cash on Delivery (COD) orders may be verified via call, SMS, or WhatsApp before dispatch. Rosella reserves the right to cancel unverified orders.

9. Contact Us

For any shipping-related queries, please contact us:

Rosella
Email: support.rosella@gmail.com